The mediating role of knowledge sharing behavior and the moderating role of digital mindset: Evidence in Vietnam

Abstract

This study examined the mediating roles of knowledge sharing in the effect of organizational-level factors on knowledge application in Vietnamese commercial banks and the moderating role of the digital mindset. Through the application of Partial Least Squares Structural Equation Modeling (PLS-SEM), this study reveals that knowledge sharing serves as a crucial mediating mechanism linking organizational-level factors, namely, reward system, organizational commitment, organizational strategy, and organizational structure, to knowledge application. Additionally, digital mindsets directly affect knowledge applications and strengthen the impact of knowledge sharing on knowledge applications. The findings of this study contribute to consolidating fundamental theories such as social exchange theory, socio-technical system theory, and dynamic capability theory and provide important practical implications for building human resource management policies and promoting digital transformation at commercial banks in Vietnam.