The influence of AI service robots’ humorous response strategies on consumer forgiveness following service failure
Z
Zhaoji Yu
H
Hao Deng
Y
Yun Cao
(Key Laboratory of Evolution and Marine Biodiversity (Ministry of Education) and Institute of Evolution and Marine Biodiversity, Ocean University of China, Qingdao, China.)
Article Details
Journal
Scientific Reports
Volume / Issue
Vol. 15, Issue 1
Published
November 18, 2025
ISSN
2045-2322
Publisher
Nature Portfolio
Authors (3)
Z
Zhaoji Yu
H
Hao Deng
Y
Yun Cao
Key Laboratory of Evolution and Marine Biodiversity (Ministry of Education) and Institute of Evolution and Marine Biodiversity, Ocean University of China, Qingdao, China.
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