The effect of customer incivility on proactive customer service performance mediated by emotional exhaustion and moderated by proactive personality
Q
Qi Wang
S
Shiliang Sun
Z
Zhen Yan
(Shandong Key Laboratory of Environmental Processes and Health, School of Environmental Science and Engineering)
Y
Yue Niu
(Ministry of Education Key Laboratory of Cell Activities and Stress Adaptations, Department of Plant Cell Biology and Biological Breeding, School of Life Sciences, Lanzhou University)
Article Details
Journal
Scientific Reports
Volume / Issue
Vol. 1, Issue 1
Published
June 19, 2026
ISSN
2045-2322
Publisher
Nature Portfolio
Authors (4)
Q
Qi Wang
S
Shiliang Sun
Z
Zhen Yan
Shandong Key Laboratory of Environmental Processes and Health, School of Environmental Science and Engineering
Y
Yue Niu
Ministry of Education Key Laboratory of Cell Activities and Stress Adaptations, Department of Plant Cell Biology and Biological Breeding, School of Life Sciences, Lanzhou University
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