Intention to use a health information platform in supportive housing for people with disabilities: An application of the UTAUT model

Abstract

Staff in supportive housing for people with disabilities face challenges in delivering effective health management, highlighting the need for a health information communication and management platform (referred to as “the platform”). This study aimed to identify factors influencing staff’s intention to use the platform by applying the Unified Theory of Acceptance and Use of Technology (UTAUT) model, with the addition of eHealth literacy. A self-report questionnaire survey was conducted from August 1 to September 30, 2024. Data analysis included descriptive statistics, correlations, and multiple regression. The 200 participants consisted of 70 men (35.0%) and 130 women (65.0%). Significant positive correlations were found between intention to use the platform and all UTAUT variables (p < .001). Multiple regression analysis showed that voluntariness (β = 0.58, p < .001), performance expectancy (β = 0.20, p < .001), facilitating conditions (β = 0.12, p = .040), and eHealth literacy (β = 0.10, p = .042) significantly predicted staff’s intention to use the platform, explaining 67.7% of the variance. Voluntariness, performance expectancy, facilitating conditions, and eHealth literacy significantly influence staff’s intention to adopt the platform, offering key insights for developing a user-friendly platform for supportive housing for people with disabilities.