Exploring the varying effects of chatbot service quality dimensions on customer intentions to switch service agents
S
Shaoyuan Chen
P
Pengji Wang
J
Jacob Wood
Article Details
Journal
Scientific Reports
Volume / Issue
Vol. 15, Issue 1
Published
July 02, 2025
ISSN
2045-2322
Publisher
Nature Portfolio
Authors (3)
S
Shaoyuan Chen
P
Pengji Wang
J
Jacob Wood
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