Building user trust in AI chatbots for customer service through human-like cues and perceived reliability
S
Sheng Wang
N
Noor Fatima
M
Muhammad Shahbaz
M
Muhammad Asif
(CAS Key Laboratory of Standardization and Measurement for Nanotechnology)
Article Details
Journal
Scientific Reports
Volume / Issue
Vol. 16, Issue 1
Published
February 09, 2026
ISSN
2045-2322
Publisher
Nature Portfolio
Authors (4)
S
Sheng Wang
N
Noor Fatima
M
Muhammad Shahbaz
M
Muhammad Asif
CAS Key Laboratory of Standardization and Measurement for Nanotechnology
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