Roles of logistics service quality in shaping generation Z customers’ repurchase intention and electronic word of mouth in E-commerce industry - Thi Thuy An Ngo; Gia Khuong An; Dang Khoa Dao; Ngoc Quynh Nhu Nguyen; Ngoc Yen Vy Nguyen; Bao Han Phong (PLoS ONE, 2025)